COVID-19 Update - 6 August 2020
The health, safety and wellbeing of our patients and employees is our absolute priority.
In line with the latest clinical and regulatory advice to the dental profession, and to help reduce the spread of COVID-19, we are required to postpone all non-urgent routine dental treatment until after the pandemic has been controlled.
Our dental practitioners will continuing to play a vital role in safely treating and caring for patients who have urgent and essential dental needs, as well as managing those in pain and dental emergencies. As oral health practitioners, we believe it’s critical we play our part in maintaining these services so that our health system can cope with what may lie ahead.
We look forward to welcoming you back to the practice for your preventative dental treatments when it’s appropriate to do so. In the meantime, we hope you and your loved ones stay well.
We remain OPEN to care for the urgent needs of our patients, new and existing.
However, if you are unwell or suspect you have been in close contact with a COVID19 case - we ask that you do not attend the practice and give us a call 9826 4163.
Please contact us on 9826-4163 or email us on firstname.lastname@example.org , please note we will be operating at reduced hours 9am-3pm Monday-Thursday.
When arriving at your appointment and while in the waiting area, please make sure you wear your face mask covering. In line with the Government’s new requirement for people to wear face masks or face coverings, we will not be able to let anyone into our practice who isn’t wearing one. Please be assured we continue to have strict measures in place to protect your health and safety. Thank you for your understanding.
The current lockdown measures for metropolitan Melbourne do allow Melbournians to leave their home for medical care (dental treatment is included).
Unless otherwise advised, if you have an appointment or wish to make an appointment - we are still here and able to see you.
How you can help
- Attend your appointment alone (or one parent/carer) to minimise the number of people in the clinic
- Maintain physical distancing whilst in the reception/waiting area
- Wear a mask whilst you wait
- Sanitise your hands on arrival
However, as always we ask that you do not attend the clinic if you are feeling unwell or been in close contact with a known case. We remain vigilant with our health screening and taking temperatures of all visitors to the practice and cleaning/infection control measures.
Patients over the age of 70 or those with chronic disease, in particular cardiovascular or respiratory disease, thoese who are immunocompromised (such as those patients undergoing cancer treatment, or insulin dependent diabetics) should defer non-urgent dental treatments.
HOW WE ARE WORKING TO KEEPING YOU AND OUR TEAM SAFE
We want to assure you that our priority remains the safety and wellbeing of people - our patients, our people and the community.
In line with this commitment, we’re continuing a number of safety measures to help minimise any risk of COVID-19 exposure within the practice.
- Our team members staying away from the practice if they have been in contact with a confirmed or probable case of COVID-19, or are feeling unwell with flu-like symptoms;
- Standard infection control procedures to reduce the spread of any infection;
- The use of personal protective equipment (PPE) for all treatments such as standard level 2 surgical masks, protective eyewear, gowns and gloves;
- Strengthened cleaning procedures, including actively promoting the regular use of antibacterial hand sanitiser and surface wipes;
- Stringent personal hygiene measures for our people;
- Requesting patients reschedule their appointment if they are or have recently been unwell, or are experiencing any flu-like symptoms; and
- Touch free temperature checks for all patients and visitors
- Health declaration for all patients and visitors to the practice
To speak with us about your dental care needs or to book an appointment, please call us on 9826 4163 or email email@example.com
If you are unable to attend the practice in person, we are available for virtual consultations via ZOOM or via telephone (No Charge for this service).
Click here to book a Virtual Consultation
COVID-19 Response Guidelines
To protect the health of our dentists, staff, patients and to reduce the potential spread of the Coronavirus, we have already implemented the following guidelines.
Virtual Dental Consultations
For some patients that are at high risk or have been exposed to COVID-19, or are unable to attend the clinic in person for a consultation – we are delighted to offer virtual consultations as a part of our standard care at Bond Street Dental.
In addition, we are offering this service free of charge to existing and new patients.
The current COVID-19 crisis we are facing is fast changing. We are keeping updated with all the recommendations from the relevant government and industry regulators are assure you that we are doing all we can to ensure the health and safety of our patients and staff.
We hope that you are all doing well, and we are here for you if you need us.
For any questions or queries, please feel free to email us firstname.lastname@example.org or call the practice directly. Our fabulous team of receptionists will gladly offer advise and assistance.